Professional Education Services Group
Internet Privacy Policy

Professional Education Services Group (PESG) is cognizant of the importance of maintaining the privacy of our customer’s personal information. PESG is committed to honoring this privacy, and to offering special protections to ensure that the information collected is not used nor shared with any party outside of our organization. This document represents PESG’s Internet Privacy Policy and governs all of our Web sites that are accessible to health care professionals participating in our continuing education activities. This policy describes what information we may collect from you, what uses we may make of it, how you can tell us what to do with your information, and what precautions we take against unauthorized access or use of your information.

About this Privacy Policy

Web Sites Covered

This privacy policy applies only to our Web sites that may be used by health care professionals and that provide health care information. This privacy policy only applies to PESG Web sites. You should read the privacy policy at each Web site that you visit after you leave one of our sites. We are not responsible for how other Web sites treat your privacy, once you leave a PESG site.

Privacy Policy Changes

As our privacy policy changes in significant ways, we will make every effort to notify you of the changes. Minor changes to the policy may occur that will not affect our use of individually identifiable health information. When the privacy policy changes in a way that significantly affects the way we handle your personal information, we will not use the information that we have previously gathered without obtaining consent from the appropriate individual. We will post privacy policy changes on our Web sites in a timely manner.

Information We Collect

In this section of our privacy policy, we discuss the different types of information that we may collect about you, and the ways in which we collect them.

Information We Collect from Unregistered Visitors:

Visitors to each of our Web sites can access the Web site’s home page, and browse many of the areas of the site, without disclosing any personally identifiable information. We may choose to track information provided by your browser, including the Web site that you came from (known as the “referring URL”), the type of browser that you use, the type of operating system on your computer, the time and date of access, and other information that does not personally identify you. On most of our sites, you must register in order to access some of the more sensitive areas of the site.

Information We Collect from Registered Visitors:

Professionals registering for services on our Web sites are asked to provide us with identifying information, such as name, gender, contact information, and other identifying information. On our registration screen, we clearly label which information is required for registration, and which information is optional and may be given at your discretion. Professionals must register in order to access the evaluation/posttest/certificate processing center of our educational Web sites.

Information from Outside Sources:

We may also choose to collect information about professionals who register on our Web sites from other sources in order to verify their licensure status and identity. In some cases, we may ask customers for information after they register, such as credit card information. Where necessary (for example, to process an order for a purchase), our Web sites may contact financial or credit organizations to confirm customer credit cards.

Other Information: In addition, we may gather information about you that is automatically collected by our Web server, such as your IP address and domain name. PESG may use this information to personalize its offerings and presentations to you, facilitate your movement throughout our Web sites, provide personalized services, and to communicate with you individually.

Continuing Medical Education

When you register for a continuing medical education (CME) or continuing education (CE) activity through one of our Web sites, we collect certain personally identifiable information from you such as your name, email address, and mailing address. If you are a pharmacist and wish to receive credit, you may also be asked to provide the state in which you are licensed and your license number. In addition to personally identifiable information, we collect aggregate non-personally identifiable information about the activities undertaken by our users. We use the information that we collect through CME/CE activities in several ways:
  1. PESG is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. As an ACCME provider, we are required to periodically submit aggregated data about CME participants and the CME activities we certify. We also provide personally identifiable information to other accredited CME/CE providers who may certify CME/CE activities in conjunction with PESG, as required by the ACCME and other accrediting bodies. These reports may include personally identifiable information about you and credits issued to you, for the purpose of maintaining records that you can request from the accredited provider for up to six (6) years
  2. Commercial supporters of CME/CE activities on our Web sites may also receive only aggregated data about CME/CE activities that are relevant to their interests and/or the courses that they support
  3. PESG Customer Service Staff will have internal access to files containing personally identifiable information, including evaluation forms and aggregated CME/CE participant information. These files can be accessed in order to respond to your questions or comments. Our staff may also use personally identifiable information, including registration information and evaluation data, in assessing educational needs and planning marketing activities
  4. We may use the information we collect as otherwise permitted in this privacy policy
Use of Cookies

Cookies are a technology used by PESG to identify a user as the user moves through the Web site. Your browser allows us to place some information on your computer’s hard drive that identifies the computer that you are using. We may use cookies to personalize our Web sites and to track your usage across all of our Web sites.

Your Web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. If your browser is set to reject cookies, Web sites that are cookie enabled will not recognize you when you return to the Web site, and some Web site functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies.

Although cookies do not normally contain personally identifiable information, if you are a registered user we may associate your registration information with cookies our Web site places on your computer's hard drive. Associating a cookie with your registration data allows us to offer increased personalization and functionality. For example, you can elect to have our Web sites "remember" your user name and password and bypass the sign-in process on each visit to the site. Without cookies, this functionality would not be possible.

Children's Policy

PESG's Web sites are designed and intended for use by adults, and are not intended for, nor designed to be used by children under the age of 18.

Use We Make of Information

In this section of our privacy policy, we identify ways that we may use information about you that we have collected.

Aggregate Data

We create aggregate data about visitors to our Web sites for product development and improvement activities. We also use it for market analysis. We may provide information from our Web sites in aggregate form, with identifying information removed, to third parties. For example, we may tell a health care partner what percentage of our registered users reside in a particular geographical area. When aggregated health information is provided, we pool it from many individual records and strip it of any data that could be used to identify an individual before it is used. Any third party that receives aggregated health care data must agree not to attempt to re-identify the people it belongs to.

Marketing and Advertising

We may target our internal PESG advertising or marketing depending on information we have about you. For example, a user we know is a woman may receive advertising for products targeted at women that a male user will not see, or a user that we know is a healthcare professional who treats diabetes may receive advertising for new diabetes therapies.

We may also personalize our Web site based on your interests. For example, you may see different courses/articles in different places on our Web site based on information you have shared with us, or information we have gained by observing your previous behavior, or information we may have gained from your interactions with a third party that shares information with us. We use information for our own internal marketing, research, and related purposes.

Third Parties

In addition to aggregate information (discussed previously), we may share some kinds of information with third parties as described below. If we discover that a third party inadvertently disclosed personal information about any of our customers, we will take immediate action to prevent further occurrences.

Other than the cases described above, PESG will not release personally identifiable information to a third party without the customer's consent.

Protection of Information

In this section of our privacy policy, we discuss the security measures we take to protect information that we have collected about you.

General Policies

We have implemented technology and security policies, rules and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data respect your confidentiality.

PESG uses security methods to determine the identity of its registered users, so that appropriate rights and restrictions can be enforced for that user. Reliable verification of user identity is called authentication. PESG uses both passwords and usernames to authenticate users. Users are responsible for maintaining their own passwords.

Storage of Information

Personally identifiable information that you share with us is stored on our database servers at PESG data centers or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy. We have a firewall to prevent individuals from accessing information without authorization. Data centers are physically secure and protected from unauthorized access by unauthorized persons. Physical access to the servers requires individual authorization and authentication.

Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility.

Access to Information and Choices

In this section of our privacy policy, we tell you how to obtain and correct information we have about you, and how to choose what types of information you may share with us.

Correction of Information We Have About You

If you believe that non-medical registration information collected by our Web site(s) is in error, you may edit your personal profile any time that you like. You can directly edit your user profile on our site. Requests for deletion of your record may result in your removal from the registry, but we may keep certain demographic information about you for product improvement purposes. You may contact Web Customer Support and ask for the changes that you would like to make.

PESG Employees

PESG employees are required to keep customer information private, as a condition of their employment with the company. Only selected, authorized PESG employees are permitted to access your information.

Employees are required to sign a confidentiality agreement. All employees and contractors must abide by our privacy policy, and those who violate that policy are subject to disciplinary action, up to and including termination of their employment and legal action.

Privacy Questions or Concerns about One of Our Web Sites

For privacy questions or concerns about one of PESG’s Web sites, please contact

Revision date: This policy was last updated on March 12, 2004.

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